CONFERENCE PROGRAM
The Future of Customer Experience in Insurance
OESAI Golf
Registration
• Registrations
• Handover of CSR Project at Missions of the
poor- Busega
OESAI Board Meeting (Board Members Only)
Dress Code: Smart Casual
Registration
Welcome Cocktail
Dress Code: Denim & White
Arrival of Guests
LOC Chairperson Opening Remarks: Ronald Musoke CEO/Principal officer, Uganda Reinsurance Company Limited
OESAI Board Chairperson Welcome Remarks, Dr. Nyamemba Patrick Tumbo, GCEO, Sanlam Kenya Plc
Dr. Alhaj Kaddunabbi Ibrahim Lubega Remarks, CEO, Insurance Regulatory Authority of Uganda
Guest of Honour Remarks: Thomas Tayebwa - Deputy Speaker, Parliament of the Republic of Uganda
Key Note Address: Grace Muliisa, Managing Director, Ecobank Uganda Ltd The Future of Customer Experience in Insurance
Photography
Tea Break
Speaker: Dr. Alhaj Kaddunabbi Ibrahim Lubega,
CEO, Insurance Regulatory Authority of Uganda
Panelists
1. Patience Marwiro - MD, Emeritus International
2. Joseph Nsubuga - CEO, Mirai General Insurance
3. Dr Dorothy Kyeyune - CEO, Mwoyo Experience
4. Mugove Nyimo - Regional Executive, Southern
Africa, SanlamAllianz
Moderator: Jonan Kisakye - CEO, Uganda
Insurers’ Association (UIA)
Enabling Cross-Border Payments In Africa Through The Pan African Payment and Settlement System
Presenter: Mike Ogbalu III - CEO, Pan-African
Payment and Settlement System, PAPSS
Lunch
Dinner Transport Pick up
Presenter: Claver Serumaga - Executive Director,
Commercial Banking, Equity Bank Uganda Limited
Panel Discussion: Case Studies From Countries; How Is Regulation Shaping Insurance Business?
Panelists
1. Dr. Webster Twaambo - CEO, Finsbury Re
2. Tope Smart - Group Chairman, Nem Insurance
Plc
3. Jenifer Bamuturaki - CEO,Uganda Airlines
4. Dr Phocas Nyandwi - Regional Director, Nairobi
Regional Office, Africa Re
Moderator: Ritah Mutesi Kabayiza - Executive
Director, WTW
Tea Break
OESAI Regional Quiz Powered by Ghana Re Awards
Panel discussion: The Insurance Intermediaries Role In Shaping The Future of Customer Experience
Panelists
1. Simba Mukonzo - CEO, Mukfin
2. Agripah Marangwanda - MD, Afro Asian
Reinsurance Brokers (Tanzania & Zimbabwe)
3. Régine Akayezu - Regional Director, SCG Re,
Rwanda Office
Moderator: Irene Owiti - COO Kenindia
GIRLs Lunch
Sustainability In Insurance; Where Are We As An Industry?
Presenter: Mirriam Mueni - ESG Manager, ZEP Re
Panel Discussion- From Data To Delight; Using Analytics To Elevate Customer Experience.
Panelists:
1. Prdnya Bhadlikar - Pan-African Reinsurance
Specialist , Protection Reinsurance Brokers
2. Dr Monday Utomwen - Assistant Director,
Group Head of ERM and Compliance, WAICA
Reinsurance
3. Arthur Ronald Arinaitwe - Founder & CEO,Task
Managers and The Corporate Trainer platforms
4. Patrick Kimathi - MD, Old Mutual Life
Assurance, Uganda
Moderator: Rose Wanda - Secretary General /
CEO, OESAI
Topic: Wellness & I
Presenter: Dr. Precious Mlingo - Founder, Utano
Health Solutions
Tea Break
AGM (Members only)
Lunch
Gala Transport Pick up
Dress Code: Elegant