CONFERENCE PROGRAM

The Future of Customer Experience in Insurance
10:00am – 12:00pm

2:30pm – 5:00pm

• Registrations
• Handover of CSR Project at Missions of the
poor- Busega

Dress Code: Smart Casual

10:00am – 4:00pm

6:00pm – 8:00pm

Dress Code: Denim & White

8:30am – 9:00am

10:20am -10.30am

10:30 am-11:00am

Speaker: Dr. Alhaj Kaddunabbi Ibrahim Lubega,
CEO, Insurance Regulatory Authority of Uganda

Panelists
1. Patience Marwiro - MD, Emeritus International
2. Joseph Nsubuga - CEO, Mirai General Insurance
3. Dr Dorothy Kyeyune - CEO, Mwoyo Experience
4. Mugove Nyimo - Regional Executive, Southern
Africa, SanlamAllianz
Moderator: Jonan Kisakye - CEO, Uganda
Insurers’ Association (UIA)

Presenter: Mike Ogbalu III - CEO, Pan-African
Payment and Settlement System, PAPSS

1:00pm - 2:30pm

Presenter: Claver Serumaga - Executive Director,
Commercial Banking, Equity Bank Uganda Limited

Panelists
1. Dr. Webster Twaambo - CEO, Finsbury Re
2. Tope Smart - Group Chairman, Nem Insurance
Plc
3. Jenifer Bamuturaki - CEO,Uganda Airlines
4. Dr Phocas Nyandwi - Regional Director, Nairobi
Regional Office, Africa Re
Moderator: Ritah Mutesi Kabayiza - Executive
Director, WTW

10.30am -11:00am

Panelists
1. Simba Mukonzo - CEO, Mukfin
2. Agripah Marangwanda - MD, Afro Asian
Reinsurance Brokers (Tanzania & Zimbabwe)
3. Régine Akayezu - Regional Director, SCG Re,
Rwanda Office
Moderator: Irene Owiti - COO Kenindia

12.30pm – 2.00pm

Presenter: Mirriam Mueni - ESG Manager, ZEP Re

Panelists:
1. Prdnya Bhadlikar - Pan-African Reinsurance
Specialist , Protection Reinsurance Brokers
2. Dr Monday Utomwen - Assistant Director,
Group Head of ERM and Compliance, WAICA
Reinsurance
3. Arthur Ronald Arinaitwe - Founder & CEO,Task
Managers and The Corporate Trainer platforms
4. Patrick Kimathi - MD, Old Mutual Life
Assurance, Uganda
Moderator: Rose Wanda - Secretary General /
CEO, OESAI

10:30am -11:00am

Presenter: Dr. Precious Mlingo - Founder, Utano
Health Solutions

11:00am -11:30am

11:30am-1:00pm

1.00pm -2.00pm